Introduction & Scope
This Privacy Policy explains how Insight Into Maths collects, uses, and protects personal information in connection with Grade 10 mathematics tutoring services and related resources. We follow South Africa’s Protection of Personal Information Act (POPIA) and aim to be clear and practical about what we do.
By using this website, contacting us, or booking tutoring, you acknowledge that you’ve read this policy. If anything is unclear, please reach out so we can help.
By using this website, contacting us, or booking tutoring, you acknowledge that you’ve read this policy. If anything is unclear, please reach out so we can help.
What information we handle
We collect only what we need to deliver tutoring and run this site:
- Contact details: name, email, and phone provided via the contact page or direct messages.
- Student context (optional): school grade, topics of difficulty, learning goals, and preferred schedule—shared by a parent/guardian or student.
- Communication records: emails, messages, and call notes for scheduling and support.
- Website usage data: pages visited, device/browser information, and general analytics (aggregated, non-identifying).
- Cookies: essential cookies for site function and optional analytics/preferences cookies (see Cookies & Tracking).
- Payment references: if you pay electronically, we may store invoice and proof-of-payment references.
Our reasons under POPIA
We process personal information only for clear purposes and under valid grounds:
We use the information to:
- Consent: when you submit details through the contact page, sign up to receive information, or share student context.
- Contract/steps to contract: to communicate about tutoring, recommend a plan, schedule sessions, and deliver lessons.
- Legitimate interests: to maintain service quality, improve resources, prevent misuse, and keep basic records.
- Legal obligations: to maintain accounting records and comply with lawful requests.
We use the information to:
- Respond to enquiries and provide tutoring.
- Personalise learning plans and track progress (where shared).
- Send essential service messages (confirmations, changes, invoices). No spam.
- Improve the website and resources using aggregated analytics.
Who we share with
We do not sell personal information. We may share limited data with trusted service providers who help operate the website, email, scheduling, analytics, or accounting—only what is necessary and under confidentiality commitments. If legally required (e.g., court order), we may disclose information to authorities.
If a student is under 18, we communicate with and share session details primarily with the parent/guardian unless otherwise agreed for the learner’s benefit.
If a student is under 18, we communicate with and share session details primarily with the parent/guardian unless otherwise agreed for the learner’s benefit.
Your choices
We use:
- Essential cookies: required for core site functions.
- Analytics cookies: help us understand visits and improve content (aggregated statistics).
- Preference cookies: remember your settings.
How we protect your data
We use reasonable technical and organisational measures to protect personal information, including secure email and device protections, access controls, and regular updates. No system is perfectly secure; we work to reduce risk and respond promptly if issues arise.
Retention: we keep records only as long as needed for tutoring, legal/accounting requirements, or legitimate interests. Typical retention: enquiries up to 12 months; lesson and invoice records up to 5 years, unless a longer period is legally required.
Retention: we keep records only as long as needed for tutoring, legal/accounting requirements, or legitimate interests. Typical retention: enquiries up to 12 months; lesson and invoice records up to 5 years, unless a longer period is legally required.
How to exercise them
Under POPIA, you can request to access, correct, update, or delete your personal information, and object to or restrict certain processing. Where processing is based on consent, you can withdraw consent at any time (this will not affect prior lawful use).
To exercise rights, contact us using the details below. We may need to verify your identity and, where relevant, confirm parent/guardian authority for minors.
To exercise rights, contact us using the details below. We may need to verify your identity and, where relevant, confirm parent/guardian authority for minors.
Parental/guardian involvement
Tutoring commonly involves learners under 18. We expect a parent/guardian to make or approve bookings and to provide any necessary personal information for the student. We use student information only for educational purposes and safeguarding. If we learn that information was provided without proper consent, we will delete it unless we have a lawful reason to keep it.
Where data may go
Some service providers (for hosting, analytics, email) may store or process data outside South Africa. When this happens, we take reasonable steps to ensure appropriate protections are in place, such as contractual safeguards and reputable vendors with strong security practices.
How to reach us
If you have questions or requests about this policy or your data, please contact:
Insight Into Maths
Email: grade10tutoring@wsiconsultants.co.za
Phone: 081-028-2323
We may update this policy from time to time to reflect changes in our services or the law. We will post the updated version on this page with a revised effective date.
Insight Into Maths
Email: grade10tutoring@wsiconsultants.co.za
Phone: 081-028-2323
We may update this policy from time to time to reflect changes in our services or the law. We will post the updated version on this page with a revised effective date.